This Returns & Refunds Policy explains how SmartwatchAdviser handles returns and refunds for orders placed on our website.
14-Day Return Window
You can request a return within 14 days from the date you receive your order. The delivery date shown in the carrier’s tracking is used as the start date. Requests made after 14 days cannot be accepted.
Eligibility for Returns
To be eligible for a return, the item must be:
- Unused and unworn, in the same condition you received it
- In its original packaging, with all parts included (such as connectors, pins or adapters)
- Returned with your order ID as proof of purchase
Non-Returnable Items
- Bands that have been worn, resized, cut or damaged after delivery
- Items marked as final sale
- Gift cards
Return Shipping Costs
Return shipping costs are paid by the customer. We recommend using a trackable shipping service, as we cannot issue a refund for a return that does not reach us. Any import fees or customs charges on the return are also the customer’s responsibility.
How to Request a Return
- Contact us within 14 days of delivery with your order ID, the item you want to return and the reason.
- Wait for our reply with the return address and instructions. Please do not send items back without contacting us first.
- Pack the item securely and ship it to the address provided.
- Send us the tracking number for your return shipment.
Refunds
Once your return arrives, we inspect it and let you know by email whether the refund is approved. If approved:
- The refund is issued to your original payment method through PayPal
- Return shipping costs are not refunded
- It may take 5–10 business days for the refund to appear, depending on your bank or card issuer
Damaged, Defective or Incorrect Items
If your item arrives damaged, defective or different from what you ordered, please contact us within 14 days of delivery with your order ID and clear photos of the item and packaging. We will review it and tell you the next steps. This does not affect any rights you may have under the consumer laws of your country.
Late or Missing Refunds
If you have not received your refund after 10 business days:
- Check your PayPal account and your bank or card statement
- Contact your bank or card issuer, as processing times vary
- If you still cannot find it, contact us with your order ID
Questions
For questions about returns or refunds, please contact us. You can also read our Shipping Information and Payment Information pages.